Communication with Oxted School

Top Tips for Communicating with Oxted School

Oxted School staff are not expected to monitor or reply to emails outside the hours of 7.30am and 5.30pm, or during weekends and school holidays.
Staff will endeavour to reply to emails within 48 hours of receipt (not including weekends or school holidays).  Please copy our Communications Officer, Mrs Claire Kent, into any emails that you send (claire.kent@oxted.thpt.org.uk).

The school office is open during term time between 8am and 4pm Monday to Friday.

If you have a concern, it is always best to go to the Head of Department or the Head of Faculty rather than directly to the teacher. The concern can then be investigated and resolved for you.
If you are upset by something which has happened at school and want to contact us to get the problem sorted out, we would ask that you ‘count to 10’ before writing and sending your email, and please make sure the tone and content of the email are professional and objective.

We understand that your child’s education can be a highly emotional subject, but it is important that our staff do not receive any overly personal, accusatory, or aggressive emails. These will be automatically forwarded to a member of the Senior Leadership Team.

Our staff really do love getting positive feedback. If there is something that a member of staff at Oxted School has done which you are really happy with, please do let them know (thankstaff@oxted.thpt.org.uk)

Please copy our Communications Officer, Mrs Kent, into the emails that you send. This helps us to have an overview of what is happening across the school.